Privacy Policy

INTRODUCTION

Twiggle Labs Private Limited ("Twiggle", "Company", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of our users.

This Privacy Policy explains how we collect, use, process, store, share, and protect information when you access or use the Twiggle website, applications, services, educational tools, AI-powered features, and related offerings (collectively, the "Platform").

Twiggle Labs Private Limited is a company incorporated under the Companies Act, 2013 and having its registered office in Thane, Maharashtra, India.

By accessing or using the Platform, creating an account, or providing information to us, you acknowledge that you have read and understood this Privacy Policy.

CHILDREN'S PRIVACY

Twiggle is designed primarily for students in Grades 4–8.

Because many of our users are minors, we place particular importance on protecting children's information.

Accounts for children must be created by a parent or legal guardian.

By creating an account for a child, the parent or legal guardian represents that:

They have authority to provide consent on behalf of the child;
The information provided is accurate;
They agree to the collection, use, and processing of information as described in this Privacy Policy.

We do not knowingly collect personal information from children except as necessary to provide educational services.

INFORMATION WE COLLECT

We may collect information directly from users, automatically through platform usage, and from payment or service providers.

A. Account Information

When creating an account, we may collect:

Parent name
Parent email address
Parent mobile number
Student name
Student grade/class
School name (if provided)
Login credentials

B. Subscription and Payment Information

When purchasing subscriptions, we may collect:

Billing details
Transaction information
Payment status
Subscription history

Twiggle does not store complete credit card, debit card, UPI, or banking credentials.

Payments are processed through authorized third-party payment providers.

C. Learning Activity Information

We may collect information relating to educational activity on the Platform, including:

Lessons accessed
Topics studied
Practice sessions completed
Test attempts
Assessment responses
Assignment submissions
Learning progress
Time spent on activities
Performance metrics

D. AI Interaction Data

When users interact with AI-powered features such as "Ask Twiggle," we may collect:

Questions submitted
Chat messages
AI responses generated
Feedback interactions
Learning assistance requests

E. Technical Information

We may automatically collect:

IP address
Device identifiers
Browser type
Operating system
Device type
Network information
Language preferences
Platform usage statistics

F. Support and Communication Information

If you contact us, we may collect:

Emails
Support requests
Issue reports
Feedback
Customer service communications

HOW WE USE INFORMATION

We use collected information to:

Provide Services

Create and manage accounts
Deliver educational content
Enable platform functionality
Process subscriptions
Authenticate users

Personalize Learning

Recommend content
Adapt learning pathways
Generate educational insights
Support student learning goals

Generate Feedback

Evaluate responses
Provide learning recommendations
Create progress reports
Generate performance analytics

Improve the Platform

Analyze usage trends
Improve educational effectiveness
Enhance user experience
Develop new features

Improve AI Systems

We may use anonymized, aggregated, de-identified, or pseudonymized data to:

Improve AI performance
Improve educational recommendations
Improve platform safety
Train and refine machine learning systems
Conduct educational research and analytics

Where reasonably practicable, personally identifiable information will be removed or minimized before such use.

Communications

We may contact users regarding:

Account updates
Subscription information
Security notices
Product updates
New features
Promotional offers
Marketing communications

Communications may be sent through:

Email
SMS
WhatsApp
Platform notifications

Users may opt out of promotional communications where applicable.

LEARNING ANALYTICS

Twiggle generates learning analytics intended to support educational progress.

These analytics may include:

Performance indicators
Progress summaries
Skill assessments
Strength identification
Improvement recommendations
Readiness estimates

Such analytics are intended solely for educational guidance and should not be considered official academic evaluations.

Access to such information is generally limited to:

The student
The student's parent or legal guardian
Authorized Twiggle personnel

INFORMATION SHARING

Twiggle does not sell personal information.

We may share information only in the following circumstances:

Service Providers

We may share information with trusted service providers assisting us with:

Cloud hosting
Data storage
Analytics
Customer support
Payment processing
Security monitoring
Communication services

Such providers are permitted to use information only for the services they provide to us.

Legal Compliance

We may disclose information:

To comply with applicable law;
To comply with legal processes;
To respond to lawful government requests;
To protect rights, safety, or security;
To investigate fraud or abuse.

Corporate Transactions

If Twiggle undergoes:

Merger
Acquisition
Investment transaction
Asset sale
Business restructuring

information may be transferred as part of that transaction.

DATA RETENTION

We retain information for as long as reasonably necessary to:

Provide services;
Maintain accounts;
Comply with legal obligations;
Resolve disputes;
Enforce agreements;
Improve platform functionality.

When information is no longer required, we may delete, anonymize, aggregate, or securely destroy it.

Certain information may be retained for longer periods where required by law or legitimate business purposes.

COOKIES AND SIMILAR TECHNOLOGIES

Twiggle may use:

Cookies
Local storage
Analytics technologies
Similar tracking tools

These technologies help us:

Remember user preferences
Improve functionality
Analyze platform usage
Maintain security

Users may disable cookies through browser settings, although certain features may not function properly.

SECURITY

Twiggle implements reasonable technical, administrative, and organizational safeguards designed to protect information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure

Examples may include:

Encryption
Access controls
Authentication measures
Secure hosting environments

However, no system can guarantee absolute security.

Users acknowledge that information transmitted over the internet may be subject to risks beyond our control.

USER RIGHTS

Subject to applicable law, users may request:

Access to personal information
Correction of inaccurate information
Deletion of personal information
Withdrawal of consent where applicable
Closure of accounts

Requests may be submitted using the contact information provided below.

Twiggle may require verification before processing requests.

THIRD-PARTY LINKS

The Platform may contain links to third-party websites or services.

Twiggle is not responsible for:

Third-party content
Third-party privacy practices
Third-party security measures

Users should review the privacy policies of external services before providing information.

INTERNATIONAL ACCESS

The Platform may be accessed from locations outside India.

By using the Platform, users acknowledge that information may be processed and stored in India or in jurisdictions where Twiggle or its service providers operate.

CHANGES TO THIS POLICY

Twiggle may update this Privacy Policy from time to time.

Updated versions will be posted on the Platform with a revised effective date.

Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

CONTACT US

For privacy-related questions, requests, or concerns, please contact:

Twiggle Labs Private Limited

Registered Office: Thane, Maharashtra, India

Email: support.twigglelabs@gmail.com

Website: www.twigglelabs.in

GRIEVANCE OFFICER

In accordance with applicable laws, users may contact our Grievance Officer regarding concerns relating to privacy, data handling, or information processing.

Grievance Officer Twiggle Labs Private Limited